Privacy notice

Privacy Policy

Last Updated: 16/06/26

Please read this policy carefully to understand what information we collect, how we use it, and your rights in relation to that information.

1. Introduction

Welcome to Dragon PPE. We are commited to protecting your privacy and handling your personal information transparently and securley.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, create an account, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Personal Information

We may collect the following personal information:

  • Full name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Company name (if applicable)
  • Job title (if applicable)
  • Account login credentials
  • Payment information
  • Purchase and order history

3. Technical Information

We may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage data
  • Referring website URL's
  • Cookies and similar tracking technologies

Communication Information

We may collect information you provide when:

  • Contacting customer support
  • Submitting inquiries
  • Requesting quotes
  • Participating in surveys
  • Leaving reviews or feedback

4. How we use your information

We use your information to:

  • Process and fulfil orders
  • Manage customer accounts
  • Provide customer support
  • Process payments
  • Deliver purchased products
  • Send order confirmations and updates
  • Respond to inquiries
  • Improve website functionality and user experience
  • Detect and prevetn fraud
  • Comply with legal obligations
  • Send marketing communications where permitted by law.

5. Legal Basis for Processing GDPR

Where applicable, we process personal information based on:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent 
  • Protection of vital interests

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain website functionality
  • Remember user preferences
  • Analyze website traffic
  • Improve Performance 
  • Deliver relevant advertising

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Sharing of Information

We may share your information with:

Service Providers

  • Payment processors
  • Shipping and logistics providers
  • IT and hosting providers
  • Customer support providers
  • Marketing and analytics partners

Legal Requirements

We may disclose information if required by law or when necessary to:

  • Comply with legal obligations
  • Protect our rights
  • Prevent fraud
  • Protect the safety of users and the public

Business Transfers

In connection with amerger, acquisition, or sale of assets, personal information may be transferred as part of the transaction.

8. Payment Processing

Payments are processed through secure third-party payment providers. We do not store full payment card details on our servers unless specifically stated and legally permitted. 

Please review the privacy policies of the payment providers you choose to use.

9. Marketing Communications

We may send promotional emails regarding:

  • New products
  • Special offers
  • Industry updates
  • Company news

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

10. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders
  • Maintain business records
  • Meet legal, tax, and accounting obligations
  • Resolve disputes
  • Enforce agreements

Retention periods may vary depending on teh type of information and applicabel legal requirements.

11. Data Security

We implement reasonable technical and organizational measures to protect personal information, including:

  • SSL/TLS Encryption
  • Secure payment processing
  • Access controls
  • Regular security monitoring
  • Employee confindentiality obligations. 

However, no method or electronic transmission or storage is completely secure.

12. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Delete personal information
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request data portability
  • Lodge a complaint with a supervisory authority

To exercise your rights, contact us using the details below.

13. International Data Transfers

Your information may be processed and stored in countries outside your jurisdiction. Where required, we implement appropriate safeguards to protect personal information during international transfers.

14. Children's Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

15. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

17. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact:

 

Dragon PPE Customer Services

Email:

sales@dragonppe.co.uk